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Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our Customer Service Team at firstname.lastname@example.org for complete instructions on how to return the merchandise and receive a replacement.
In the unlikely event you do not wish to keep a product after it has arrived, you have 7 days from the date of delivery to return the unused product - at your expense - to us in the original packaging.
Upon receipt of the product(s) in the original condition, we will issue a refund within 7 days of for the amount charged for the product to the credit card used to place the order. Any shipping costs related to the original order and/or the return of the order will not be refunded.
IMPORTANT: For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number (i.e. SF Express, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
Any delivery costs related to the original order will not be refunded unless the item is damaged or imperfect. Where the delivery of an order is refused by the customer, we may deduct from the refund both the original delivery cost plus the cost of returning the goods to us.
In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or store credits will only be issued for the value charged (if any) for the item on the original order.
For example: If you received a free product with a $500 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.
If for any reason you need to cancel an order after submitting it, please contact our Customer Service Team at email@example.com. Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment. However, you can return the order once it is received. In the event you refuse an order after it has been shipped, you will be responsible for any shipping charges related to that order.