Bone China Dinnerware

• Not ovenproof.
• Can be warmed to 100°c.
• Do not expose to direct heat from a naked flame or to rapid changes of temperature.
• Not microwave safe if precious metal decoration.
• Not freezer safe.
• Use napkins to separate items when storing to prevent scratching.
• Stains in tea cups or tea pots can be removed with a cleaning solution e.g. baby utensil sterilising solution. Always wash and rinse thoroughly before use.
• Grey marks can be removed using cleansers specifically designed for the removal of metal marks from ceramic products e.g. Barkeepers Friend.
• Abrasive materials must not be used when cleaning.
• Items marked dishwasher safe can be washed in a dishwasher using recommended detergents (see WWRD’s ‘Approved Dishwasher Detergent List’).
• Please remove any barcode labels before the ware is placed in a dishwasher, as the heat from the drying stage makes removal of the label more difficult.
• For stubborn barcode labels it helps to soak the ware in warm water with a small amount of hand wash detergent for approx. 1hour.

Porcelain, Fine China & Stoneware Dinnerware

As for bone china except for the following:

• Freezer Safe.
• Oven safe.

Earthenware Dinnerware

As for bone china except for the following:

• Not freezer, oven or microwave safe unless stated on the backstamp.
• Should not be soaked for long periods of time.

Giftware (all bodies)

• Not freezer, oven, dishwasher or microwave safe.
• Do not immerse in water.
• Clean with damp soft cloth.
• Abrasive materials must not be used when cleaning.
• Dry with soft cloth and allow to air before returning to display.
• Avoid extreme or rapid temperature changes.

Silver Plate

• To clean simply wipe with a soft dry cloth. Do not use polishes and cleaners, which may affect the coating.
• Avoid using sharp knives.
• Do not allow the product to scrape against other hard objects.
• To prevent tarnishing or staining clean immediately after use.
• Hand wash only before 1st use using hot water and a mild liquid soap.
• Dishwasher use is not recommended.
• Use soft cloths to wash and dry.
• Dry thoroughly and immediately, before storing, to avoid spotting.
• Store in a dry humid free environment.
• Foods containing salt may cause corrosion if they remain on the surface.
• Prolonged contact with water, fruit juice, or any acidic liquids can damage the surface.

Nickel Plate

As for silver plate except for the following:

• Not recommended for food storage, particularly hot food over a long period of time.

Stainless Steel & Aluminium

• Dishwasher use is not recommended.
• Hand wash only in mild soapy water, using a soft cloth to wash & dry.
• Dry immediately with a soft cloth to avoid spotting.
• Do not use scouring pads, steel wool or abrasive cleaners.
• Do not leave immersed in water or wet for long periods of time as this may damage the surface finish.
• Do not use in microwave or to heat food in oven.

Sterling Silver

• Silver is a soft metal and no matter how much care is taken small scratches will appear on the polished surface.
• All silver or silver plate will tarnish when exposed to moist warm air or certain food substances particularly condiments.
• It is recommended that the silver tops of salt holders are unscrewed and any salt deposits removed.
• Do not use hard scouring powders or wire wool to remove encrustations.
• Clean regularly with a good silver polish to keep in good condition.

Candles

The following instructions should be on a label on the candle:

• For best results keep wick trimmed to ¼”.
• Do not burn more that 3- 4 hours at a time.
• Do not leave candle burning unattended.
• Burn on heat resistant surface away from drafts.
• Keep out of reach of children and pets.
• Do not burn candles on or near anything that may catch fire.
• Do not allow flame to burn within 1” of the holder.
• Always snuff out the flame. Do not blow it out.
• Do not move a burning candle.
• Do not allow wax trimmings to accumulate in wax pool.
• Stop burning when about ½” of unmelted wax remains.

Lead Crystal & Glass general

• Crystal and Glass should be hand washed separately in warm soapy water, rinsed thoroughly and dried with a lint free cloth.
• When washing and drying do not twist the bowl in opposite direction to stem as this can cause damage.
• Dishwasher heat, friction and detergent can dull or scratch the surface.
• Extreme temperatures can crack or break your crystal/glass. Avoid pouring hot liquids into cold crystal/glass, or very cold liquids into warm crystal /glass.
• Do not use product in a microwave or conventional oven.
• The finely made rims are the most fragile part of your product. Do not turn upside down while drying or storing.

Lead Crystal Decanters & Carafes

• Avoid storing food or beverages in crystal containers for extended periods of time.
• Change liquid contents of all crystal containers frequently. This will help preserve the products finish, avoid film build-up and the chemical erosion of the crystals interior surface.
• Prior to first use, fill with 50/50 solution of vinegar and water and let stand overnight. Rinse and dry.

Non Leaded Crystal Decanters & Carafes

• Wash inside of decanter /carafe with warm soapy water and rinse prior to 1st use.
• Avoid storing food or beverages in glass containers for extended periods of time.
• Change liquid contents of all glass containers frequently. This will help preserve the products finish, avoid film build-up and the chemical erosion of the interior surface.

Colour Coated Crystal & Glass

• Do not allow colour coated surface to come into contact with bleach materials or solvents, as they can damage the painted surface.
• Do not allow colour coated surface to come into contact with sharp or rough implements that may scratch or damage the paint or surface finish eg rings, knives, etc.
• Do not place in a dishwasher.
• Colour coated crystal / glass should be hand washed separately in warm soapy water, rinsed thoroughly and dried carefully with a clean, soft, lint free cloth.

Candle-holders

• Do not allow the candle to burn within one inch (25.4mm) of the holder, otherwise this may result in damage to the candleholder.

Crystal Lamps

• Ensure that electrical supply is isolated before cleaning.
• All fittings should be cleaned regularly with a soft cloth.
• Do not use abrasive cleaners as this may damage the surface.
• Do not use damp cloths or water on the metal or electrical fittings.

Crystal Chandeliers

• Instructions for installation, connecting, cleaning and maintenance are in the chandelier assembly instructions (included in each chandelier).

Cutlery with Crystal Handles

• Do not expose to excessive heat.
• Do not wash in a dishwasher.
• Do not exert undue force which may damage the cutlery item.