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How do I cancel or change an order?

Changed your mind? Please contact our Customer Care team as soon as you realize that you need to change the details of your order. Please note that if your order has already been processed, it may be too late to cancel or change the delivery. You can return the order once it is received. In the event you refuse an order after it has been shipped, you'll be responsible for any shipping charges related to that order.

 

When will my order be charged?

Please not that your card won’t be charged until your order is dispatched from our warehouse.

 

Do you offer any gift wrapping or gift card services?

We don't currently offer gift wrapping or gift card service, however we are constantly looking for ways to improve our services and website features, so keep checking back for more information and updates.

 

Does your website have a wedding list?

Unfortunately, our website does not have a Wedding List.

 

Can I purchase a Gift Certificate?

Gift Certificates are not available.

 

I've received my order and I have breakage within the order?

In order for us to best assist you with a broken item within one of our online orders, we require a picture clearly displaying the damaged area of the item. Please include your order number in the email.

customercare@wedgwood.com.hk 

 

Wedgwood gift boxes and packaging. 

Unfortunately, due to logistical constraints we cannot dispatch single replacement gift boxes.

 

What's the difference between the way products look online and offline?

There's nothing quite like getting your hands on Wedgwood designs and seeing them with your own eyes, however we know that this isn't always possible. How the colors of products appear on our website has a lot to do with your monitor or phone screen resolution. To help you visualize our products, we strive to provide you with the best imagery.

 

Product Questions

 

What kind of bone is used in making Wedgwood tableware? 

Our china is manufactured with a type of soft-paste porcelain, which contains greater than 35% tricalcium orthophosphate. This makes our china extremely hard and durable and cannot absorb fluids or food. The processing of the china results in a beautiful translucent white appearance, which is considered among the strongest types of porcelain in the industry.

 

Why do my plates have grey marks on them?

Some Wedgwood stoneware owners notice grey marks or 'scratches' on their dinnerware. Don't panic—this isn't a defect.These marks can occur when metal utensils are used and meet the hard glazes typically used by most stoneware manufacturers.

 

Stoneware glazes look and feel very smooth—however the surface is made up of microscopic 'peaks and valleys'. When metal utensils touch the surface of the stoneware, often being softer than the glaze, tiny metal particles get caught in the microscopic valleys, causing those grey marks.

 

Though some customers refer to these as scratches, there's not usually any actual damage to the glaze or the stoneware body. The good news is that metal deposits can be removed with a variety of cleansers such as Bar Keepers Friend. The combination of chemical action and a mild abrasive in the cleaner easily removes the metal particles from the glaze.

 

Can you provide me with valuations for selling or insurance purposes?

Unfortunately, we're unable to give valuations for any purposes for our products. We recommend that you contact your local antiques dealer to discuss this.

 

How to identify Wedgwood stamps?

We get lots of people contacting us asking 'How much is Wedgwood worth?', 'How to value Wedgwood', 'How to date Wedgwood marks and numbers?' and 'How to identify my Wedgwood patterns?'... Due to our small team of Customer Care Advisors, we sadly don't always get the chance to search for products or patterns through back-catalogs. If you have any questions like this, we suggest you try the following site for more information before contacting us:

Replacements.com

 

General Questions

 

Where are Wedgwood products made?

For over 260 years Wedgwood Product Design and Development has taken place in the United Kingdom, guaranteeing English authenticity and values. Today, Fiskars UK Ltd maintains exactly the same engineering excellence and proven quality control in all our owned facilities in which we produce product and continues to adhere to these world famous standards.

 

Like many luxury brands, we work with the best partners across the world whose skills and quality standards equal our own. To ensure that production from our manufacturing and sourcing resources mirrors all Stoke-on-Trent manufacturing activities, developments and precise tolerances for complete Customer satisfaction, Wedgwood staff from the United Kingdom transfer to or work with the teams to train, maintain and manage the production processes.

 

Depending on our product requirements, we will maintain production in both locations. Around the world, the vision of Wedgwood, based on the brand values of quality, craftsmanship and innovation, has not changed and continues to be absolutely English.

 

What is Wedgwood stance on sustainability?

We're constantly looking for new ways to increase the use of recycled or renewable materials in our products, reduce unnecessary packaging and be as thoughtful, efficient and sustainable as possible. Read Fiskars Group's Sustainability Strategy and find out more about what we're doing specifically for Wedgwood on our dedicated Sustainability page. 

 

Does Wedgwood have a museum?

Yes, we do have a museum. To see some of our history please visit the Wedgwood Museum website for details.

Our customer service team are unable to assist with any historical information please direct any inquires to our Wedgwood Museum team who will be able to provide further information. 

Please contact our Museum team at vandacollection@worldofwedgwood.com

 

Are you able to help repair my Wedgwood piece?

We do not offer repair services.  We suggest searching locally or using a search source such as posted on the following site:

www.setyourtable.com, and select restoration/repair

 

Teapot lid replacements. 

Unfortunately, we cannot offer any Teapot lid replacements. The teapot lids are manufactured at the same time as their respective base. Therefore, we do not carry spare pieces. 

 

Replacement clock mechanisms 

Simply fill in the Contact Us Form, our staff will be able to place an order for your Wedgwood clock face.

 

Identification

If your pattern is not shown on our site it most likely has been discontinued. Regrettable we do not have the resources to provide an identification of products/ patterns. Other consumers have been successful using a free service on the following websites: 

www.replacements.com

www.chinasearch.co.uk

Scroll down to the bottom of their homepage and under "Services" click on "Pattern Identification Help", click on "Pattern ID Request Form", and follow the prompts. 

 

Where are Wedgwood based?

The Wedgwood Head Office is based in the UK. Our registered office address is: Wedgwood Drive, Barlaston, Stoke-on-Trent, Staffordshire, ST12 9ER.

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