Customer Service

Here are the answers to some of the questions we get asked most often about our products, website and service. Still can’t find the answer you’re looking for? Contact one of our customer care advisers who will be more than happy to help.

SHIPPING & DELIVERY
PRIVACY & SECURITY
RETURNS & REPLACEMENTS
PAYMENT
ORDERING
VIEWING ORDERS
UPDATING ACCOUNT INFORMATION

Shipping & Delivery

I live outside Hong Kong can I still order from the site?

Good news! We deliver to selected countries outside of HK. For more information, please visit our Delivery page. Please note that delivery charges may vary depending on where your parcel is travelling to and unfortunately, we are unable to deliver to PO BOX address.

How much is the delivery charge?

For Hong Kong local deliveries, we are currently offering free delivery for orders over HK$300, otherwise delivery charge of HK$50 will be applied. Please visit our Delivery page for more information on international delivery.


Can I send to multiple addresses?

Sorry, we are unable to split the delivery into multiple deliveries. Please place separate orders online.

How long will it take for my order to arrive?

For Hong Kong local orders, parcels should reach you within 2-5 working days. For more information, please visit our Delivery page.

Can I specify a delivery time?

Unfortunately, we cannot specify an exact time, however for Hong Kong local deliveries our items will usually be delivered between 9am and 6pm. To track your order, simply click on the link available on the Order Confirmation email or, if you are a registered member, log in to your account to monitor it’s progress.

Privacy & Security

How secure are my details?

Your privacy is of the utmost importance to us at Wedgwood, please be assured that we never pass your details on to a third party. At Wedgwood we take every step possible to keep your financial information private and safe. If you have further questions about the security of your details, please do not hesitate to contact one of our Customer Care advisors.

Returns & Replacements

Can I cancel or amend my order?

Changed your mind? not a problem but please contact us as soon as you realize that you need to change the details of your order. Please note that if your order has already been processed, it may be too late to cancel or change the delivery. If this is the case please be rest assured that we will be happy for you to return it once it has been received.

Payment

Do I need to have a PayPal account to make a purchase?

No, logging in to PayPal account is not required.  You may directly complete payment with a Credit or Debit Card.

When will my order by charged?

Your card will not be charged until your order is dispatched.

Ordering

How do I track my order?

Each time you order through our website, you will receive two emails from us:
1. An order confirmation email should arrive in your inbox immediately letting you know your order was received.
2. A dispatch confirmation email, including tracking details will be sent to alert you when your order leaves our warehouse. This email will let you know that your order is on its way to you.

The excellent news is if you are registered with us, you can track the status of your order simply by logging in to your account. If you have any queries about the location of your parcel please contact one our Customer Care Advisors who will be happy to help.

Viewing Orders

How can I see what I have purchased in the past?

If you have registered as a member, simply log in to your account to view your previous purchases.

If you are not a registered member, order details can be viewed via the link available on the order confirmation email.

Updating Account Information

I'm having problems registering or logging into my account, can you help me?
Sorry to hear that you’re experiencing trouble accessing your account. If you can’t access your account simply email us on customercare@wedgewood.com.hk. We will try our best to help so that you can update your details as you wish.

I've forgotten my password, how can I retrieve it?

Not to worry, we all forget things from time to time. Simply click here and follow the steps to re-access your account.

How can I update my details?

Updating your details is simple. You can manage your details by logging in to your account here. If you have any problems doing so please contact our Customer Care team.

How can I find out the latest news from Wedgwood?

We love sharing our latest news and keeping you inspired with fresh ideas. To stay up to date, sign up to our email newsletters and don’t forget you can follow us on Facebook, Twitter and Pinterest.

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